Terms of Service

Last updated: November 9, 2026

These Terms of Service ("Terms") apply when you use santagraphics.com or buy logo, branding, website, SEO, Google Ads, AI or other services from SantaGraphics ("we," "us" or "our"). By using our website or approving a quote, you agree to these Terms. If a written quote or proposal we've both approved says something different, that quote or proposal applies.

1. Quotes and scope

Every project is based on the package you choose on our website or the written quote we send you, which lists what's included, the price and the expected timeline. Anything outside that scope, such as extra pages, extra revision rounds or new features, is quoted separately, and we'll agree on it with you before we start.

2. Prices and payment

• All prices are in U.S. dollars.
• For one-time projects, we ask for a 50% deposit to begin and the remaining balance before final files are delivered or your website goes live, unless your quote says otherwise.
• Monthly plans are billed in advance each month.
• Advertising budgets are paid directly to Google or the ad platform, not to us. Some tools, such as hosting, domains, texting or AI services, have their own fees that are paid to those providers.

3. Timelines

The timelines on our website and in your quote are estimates. They start once we receive your deposit and the information we need, and they depend on getting feedback, content and access from you on time. If we're waiting on something from you, the timeline moves by the same amount.

4. Revisions

Each package includes the number of concepts and revision rounds listed for it. A revision round is one set of combined feedback on the current version. Extra rounds, or a change in direction after you've approved a design, can be added for an extra fee that we'll agree with you first.

5. Our satisfaction guarantee and refunds

• We work with you through the revision rounds in your package until you're happy with the final result.
• If you cancel before we start any design or development work, we'll refund your payment in full.
• Once work has started, payments cover the work completed and aren't refundable. If you cancel partway through, we'll deliver everything completed up to that point.
• Monthly plans have no long-term contract and can be canceled anytime. Cancellation takes effect at the end of the current paid month, and partial months aren't refunded.

6. Ownership

Once your project is paid in full, you own the final logo, website design and content we create for you, including the copyright in your final logo. Until then, the work remains ours. Unused concepts and drafts stay with us. Third-party items, such as fonts, stock photos, plugins and themes, are licensed to you under their own terms.

7. Showing your project

We may show finished work in our portfolio and marketing. If you'd rather we didn't, tell us in writing and we'll keep it private.

8. Your materials and accounts

You're responsible for the text, images, logos and other materials you give us, and you confirm you have the right to use them. You're also responsible for keeping your own logins, domains and accounts secure.

9. Hosting, third-party services and support

Websites depend on hosting, domains, plugins and other services from third-party companies, and we aren't responsible for their outages, price changes or policies. Support after launch is included for the period listed in your package. After that, ongoing updates and maintenance are available through our Website Care plan or as separately quoted work.

10. Results

We build every project to help you win more calls and customers, and we'll always give you honest estimates. But search rankings, AI search results, ad performance and sales depend on things outside our control, such as Google's algorithms and your competition, so we can't guarantee specific rankings, traffic, leads or revenue.

11. Limitation of liability

To the fullest extent allowed by law, our total liability for any claim related to our services is limited to the amount you paid us for the specific service the claim is about. We aren't liable for indirect or consequential losses, such as lost profits or lost data.

12. Using our website

The content on santagraphics.com, including text, graphics and portfolio work, belongs to SantaGraphics or our clients and may not be copied without permission. Please don't misuse the site, for example by sending spam through our forms or trying to disrupt it. Our Privacy Policy explains how we handle personal information.

13. Changes to these Terms

We may update these Terms from time to time. The version posted on this page, with its "Last updated" date, applies to projects that start after that date.

14. Contact us

Questions about these Terms? Email hello@santagraphics.com or call (619) 798-8087.